Some types of goods are exempt from being returned.įor assistance with a return, please contact do not send your purchase back to the manufacturer. It must also be in the original, unopened packaging.
To be eligible for a return, your item must be unused and in the same condition that you received it. Unless the return is a result of our error, you are responsible for paying return shipping. If 14 days have gone by since your purchase, unfortunately we are unable to accept your return. Our policy lasts 14 days from the DATE of purchase, with exception of pre-orders. You will be asked to provide photos of the outer shipping carton and damaged contents to assist with the claims process. All purchases are insured and we will make every effort to assist you with any claims that may be necessary due to loss or damage. Please note that we have no control over a package once it leaves our warehouse and is in the hands of the carrier. If you receive an item that is missing parts (or has defective parts), please contact us immediately and we will do our best to assist you and/or put you in touch with the manufacturer.ĭamage that may have occurred during transit should be reported immediately upon delivery. Because we are a retailer and not the manufacturer of the items we sell, we do not have replacement parts for kits. We understand some customers want to buy an item as a collectible however it is our policy that we sell model kits, not collectible packaging, and we do not represent in any manner that all items purchased from us will be in pristine condition.Īll goods should be inspected upon delivery. It is possible that an item you receive may have minor cosmetic blemishes to the outer packaging. Blemishes, scratches, creases, scuffs and dings are not considered defects, as they do not impact the use of the product inside.ĪndysHHQ only sells new products, however we do not imply or guarantee, that all product packaging is in perfect condition. PLEASE NOTE: AndysHHQ receives inventory from worldwide suppliers and a very small percentage of merchandise is received with minor cosmetic imperfections.
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